I hate to be the bearer of bad news but, MOMI boutique is no longer accepting custom/special requests. In a perfect world I would love to but, I am in a position where I have a clothing line that is growing at a rate that is almost beyond my relm. For me special requests are a double edged sword.
I feel like MOMI is in the position it is in because of special requests and.....I feel like MOMI is in the position that it is in because of....ding ding..special requests! It is what puts a smile on my face at the end of the day and what also makes me have less time to take MOMI in the direction I want to take it in. Here is the groundwork 101:
MOMI boutique accomodates special request = very happy customer=customer tells friends=customer returns=customer wears MOMI everyday..yay! = Big smile for MOMI
MOMI boutique accomodates special request= approx 2 hrs back & forth customer service + new design layout=pull fabrics from one design to make another, minus 1 inventory for other design due to fabric loss=
ZERO hours to make MOMI better
I will be completely honest and say that I do truly enjoy some special requests that I receive because they provide great moments of inspiration, in a day when that is sometimes hard to find, & I honestly am happy to accomodate a strap change & a this or that, here or there. I am not in any way, shape, or form targeting any one person. In this week alone I have received 23 emails in regards to custom requests/tweaking designs. I wish I could say yes to everyone, if I had 12 hands & an endless supply of each fabric, I would. I am simply trying to paint the picture & help everyone to understand why I am at this time not willing to do something that at one time seemed very "second nature". I think what has thrown me for a loop is I have realized that although I do LOVE "customer service", I do not have the hours in my day to customer service items that I do not offer in my shop and that is what I have been spending a great deal of my days doing. I truly hope that no one will take any offence to this and your heart will still belong to MOMI!